Refunds,
plainly stated.

If the airline or hotel issues a refund, we pass it through. We don't pocket money the operator refunded — and we don't withhold for anything other than fees we actually paid out.

01 · Who this policy covers

This policy applies to bookings made on this website operated by NomadNudge Private Limited (CIN U63040HR2011PTC042985, GSTIN 06AABCT1234E1Z5). For "what we are" and "what we are not", see the Terms of Use. We are a booking agent. The actual flight or hotel is delivered by the airline or hotel ("the operator"); their fare rules and house rules apply to the on-the-ground experience.

02 · How charges work

Every booking total has up to three parts. Refunds are calculated against each part separately.

03 · Flights — cancellations & refunds

Every flight component shows its refundability before you add it to your trip. The exact refund follows the airline's fare-class rules, summarised below:

• Refundable fares: refundable as labelled, less any airline cancellation fee disclosed on the ticket. Typical airline cancellation fees range from USD 50 to USD 300 per ticket; the exact amount comes from the airline at time of cancellation.
• Non-refundable fares: only government taxes and certain statutory levies may be recoverable; airline fare and surcharges are forfeited per the carrier's rule. We do not waive this.
• Partially-used tickets: handled by the airline; we facilitate the request but the refund amount is set by the carrier.
• Schedule changes & cancellations by the airline: full refund of fare + tax to the original payment method, even if the original fare was non-refundable. Service fee refunded in full.
• Date or name changes: subject to fare-class rules + airline change fees + any fare difference. Our flat re-issue charge is US$ 15 per ticket on top of airline charges.

04 · Hotels — cancellations & refunds

• Refundable rates: full refund if cancelled before the property's stated cancellation deadline (shown on the room card). One night may be charged for cancellations inside the window.
• Non-refundable rates: no refund of room cost. Taxes refundable in jurisdictions that require it.
• No-show: first night charged at minimum; balance refundable or non-refundable per the rate plan.
• Property closure / force majeure: full refund of room cost + taxes + service fee.

05 · How to cancel

1. Sign in (or open the confirmation email) and use the Manage Booking page. Click Cancel on the affected component.
2. Or email support@NomadNudge.org with the booking reference (starting GW-) and the component you want to cancel.
3. Or call our support line on the ribbon at the top of this page.

You receive an acknowledgement within 4 hours during support hours, with the estimated refund amount and processing time.

06 · Refund processing timeline

• Acknowledgement: within 4 hours (support hours) or 24 hours (off-hours).
• Operator settlement: airlines typically settle refund requests within 7 – 21 working days; hotels within 3 – 14.
• Onward credit to your card: Razorpay credits the original payment method within 5 – 7 working days of receiving the operator settlement. Total round-trip is usually 7 – 14 working days for hotels, 14 – 30 working days for flights.
• You receive an email at each step: request received, operator settled, credit issued.

07 · Chargebacks & payment disputes

If you raise a chargeback with your card issuer before contacting our support team, Razorpay may freeze the disputed amount for 30 – 90 days while it is investigated. We will share the booking record, the operator's rule, and our correspondence with the issuer's investigator. Outcomes:

• Issuer rules in your favour → refund delivered via the chargeback path.
• Issuer rules in our favour → original charge stands.

Filing a chargeback before raising the issue with us delays the refund; it does not increase the amount you get back. We always honour valid refund claims raised through support.

08 · What we don't refund

• Operator fare and surcharges on non-refundable fares/rates (unless the operator cancelled).
• Visa fees, travel-insurance premiums, or third-party add-ons sold separately.
• Costs you incur as a consequence of operator cancellations (e.g. missed connections on a separate booking, pre-paid tours).
• Payment-processor fees on cancelled bookings (Razorpay does not refund them to us).

09 · Unhappy with the outcome? Escalate.

Our Grievance Officer under the Information Technology Rules 2011 and the DPDP Act 2023 is:

If the Grievance Officer's response is unsatisfactory, you may approach the District Consumer Disputes Redressal Commission local to you, or the relevant state consumer forum, under the Consumer Protection Act 2019.

10 · Updates to this policy

If we change this policy materially, we will post a notice on this page at least 14 days before the new policy applies. Bookings confirmed before the change continue under the policy in effect at the time of confirmation.